Refund & Cancellation Policy

1. Refunds

At DeltaOne, we are committed to providing an excellent experience for our passengers. Below are the details of our refund policy:

• Standard Refunds: Passengers are eligible for a full refund for flights canceled within 24 hours of booking, provided the booking was made at least 7 days before the scheduled departure.
• Non-Refundable Tickets: Certain promotional fares and special event bookings are non-refundable. However, partial refunds or travel credit may be available based on specific conditions.
• Refund Processing: Refund requests are processed within 7 to 10 business days. Refunds will be issued to the original form of payment unless otherwise stated.
• Cancelled Flights by DeltaOne: If DeltaOne cancels a flight due to weather, operational issues, or other reasons, passengers will be provided with a full refund or the option to reschedule at no extra charge.
• Refund for Services: If additional services (e.g., seat upgrades, baggage fees, or lounge access) are paid for but not used due to cancellations, a full refund will be issued.

2. Cancellations

We understand that plans may change. Here’s our cancellation policy:

• Free Cancellations: Passengers can cancel their booking with no penalty if done within 24 hours of booking, as long as the booking was made at least 7 days before departure.
• Cancellation Fees: After the 24-hour window, cancellations may incur a fee. The fee will depend on the ticket class, time of cancellation, and any applicable special conditions.
• Non-Refundable Fares: For non-refundable tickets, cancellations will not result in a refund, but you may be eligible for a travel credit for future bookings.
• Changes and Rescheduling: In case of cancellation, you can opt for rescheduling your flight, subject to availability and any applicable fare differences.

3. How to Request a Refund or Cancellation

If you wish to request a refund or cancel your booking, please contact our customer service team at deltaonecapitalpvtltd.obs@gmail.com or call our toll-free number +91-8428000661. You will need to provide your booking reference number and relevant details to process your request.